Washingtone Omolo Aura

Website Administration for NRCF and FoNR

• Oversee the daily operations of the organisation's website & portal to ensure it is functioning correctly.
• Configure and maintain web server software to ensure optimal performance and compliance with web standards.
• Update website content, including text, images, and multimedia.
• Implement and maintain security measures to protect the website from cyber threats and unauthorised access.
• Track website performance, analyse traffic and user engagement, and identify areas for improvement.
• Diagnose and resolve technical issues that arise, providing technical support to employees and users.
• Create and maintain regular backups of website data to ensure proper recovery in case of a failure.
• Work closely with development, marketing, technology, and other teams to implement new features, functionalities, and website projects.
• Create and maintain documentation related to website administration and processes.

IT Support

• Desktop support (installing, configuring, and troubleshooting all hardware, software, and network issues).
• Maintain computer hardware, software, and subscription payments to ensure the availability of computer resources at all times.
• Participate in the IT department's operations and meetings, ensuring efficiency in the way the department works.
• Take initiative in improving the systems, processes, and procedures of the organisation and IT department, ensuring they operate at optimal levels.
• Determine organisational hardware and software requirements and procurement of the same.
• Assist in building out simple application customizations, such as custom HTML email templates and Google Sheet systems for users.
• Troubleshoot hardware and software issues related to the organization's IT systems.
• Troubleshoot common issues with end users and escalate tickets when needed.

Equipment Management and Maintenance

• Maintain all active ICT asset inventory in Salesforce and Google Sheets.
• Ensure timely repair of all faulty and damaged equipment.
• Ensure timely servicing and maintenance of ICT equipment to keep it in good working condition.
• Manage photocopying and printing resources in the organisation.

Computer Lab Management

• Monitor and support all computer lab activities within the Elimu Hub to maintain a safe and conducive learning environment.
• Coordinate scheduling of students to access the computer lab in an organised manner and maintain attendance records.
• Supervise Techmates as they facilitate computer training and coding bootcamps for students on Saturdays and during school holiday breaks — enhancing creativity and problem-solving through coding bootcamps, Scratch programming, Robotics, 3D design, and Canva design.
• Provide individual support to children who have challenges accessing computer lab resources.
• Facilitate correspondence (email writing) through the students' portal.
• Maintain learning materials for various instructional lessons (training curriculum, lesson plans, schemes of work, and assessments).

Systems Administration Support

• Collaborated with the IT Manager to enhance, maintain, and optimize the organization's websites through GitHub and software applications.
• Maintained smooth online flows for NRCF and FoNR, including sponsorship functionality and the WePix media management system.
• Monitored and recommended improvements for G-Suite systems, i.e. food aid, selections, and library management systems.

Salesforce Support

• Managed data entry, cleanup, and documentation.
• Generated and updated reports and dashboards as required.
• Ensured the organization adhered to Data Protection guidelines.
• Assisted in scheduling and completing various departmental services.

Marketing Support

• Contributed to the production of high-quality marketing materials (photos, videos, brochures) for organization-wide events and campaigns.
• Oversaw annual renewal of staff and volunteer IDs and business cards, ensuring compliance with organizational policies.

Equipment Management and Maintenance

• Maintained inventory of ICT assets.
• Oversaw quarterly servicing and ensured efficient utilization and replacement of equipment.
• Coordinated repairs and new equipment purchases to minimize business disruptions.

Elimu Hub Oversight

• Oversaw the development of instructional materials in STEM and Computer Science and supported activities to enhance students' creativity and problem-solving skills.
• Monitored Elimu Hub activities to create a conducive learning environment.
• Provided individual support to students and organized specialized training in STEM — Robotics, Scratch programming, web development, and programming.

• Managing entities in the Learning Management System.
• Creation of content in the Learning Management System.
• Generating reports from the LMS.
• Responding to clients via emails and calls.
• Networking setup, cabling, and troubleshooting.
• Linux system administration.
• Anti-virus installation and updates.
• General office administration.

• Planned and delivered structured lessons tailored to diverse student abilities and curriculum requirements.
• Fostered a stimulating classroom environment to encourage active learning and support academic success and positive behavior.
• Maintained open communication with parents through various channels and provided regular, insightful updates on student progress.
• Managed instructional materials and undertook additional responsibilities to support school operations under the direction of the Head of Department.

• Reviewed IT network information to identify areas for improvement and compiled weekly reports presented monthly to the board of administrators.
• Set up different networking systems, identified and repaired issues in existing systems, and performed daily maintenance to optimize operations.
• Oversaw troubleshooting efforts and led other IT team members, maintaining clear communication with internal employees and external clients to resolve computer issues promptly.
• Developed, tested, and optimized applications, managed large datasets for analysis and decision-making, and utilized basic programming skills to complete computer-assisted tasks.

• Trained 16 candidates under the 8-4-4 system for their K.C.S.E Computer Studies Project and exam in 2021, culminating in developing the "Movers Transport System".
• Achieved a class-wide A (plain) in the 2020 and 2021 K.C.S.E Computer Studies exam with the "Fedha Youth Group System" project for 10 candidates in 2021.
• Emphasized critical thinking, digital citizenship, and technology literacy through continuous assessment and adaptive instructional strategies.
• Implemented robust tracking and security measures for computer assets and collaborated with educators to integrate computer science into diverse subjects.
• Developed comprehensive lesson plans covering basic operations, troubleshooting, and advanced programming languages such as SQL and web scripting.

• End-user support.
• System administration.
• Enterprise Resource Planning (ERP).
• Hardware and software maintenance.
• Preventive maintenance.
• Private Automated Branch Exchange (PABX).

• Collaborated with a team of ten colleagues to develop a Payroll database management system using MySQL.
• Engaged in practical networking activities including cabling design, crimping, testing, installation, and troubleshooting, gaining hands-on experience in network infrastructure management.
• Gained valuable experience in help desk services, focusing on systems repair and maintenance to ensure operational efficiency.